true Suite Plus - Prism 001

We would love for you to come and visit us in Newcastle, Birmingham or Manchester, Salford or arrange a Skype/Facetime call to show you around. For our developments that are not yet open, we have images and virtual tours on our location pages, please contact us to discuss further.

Yes, of course you can stay as a couple in our accommodation. We do not charge extra for this.

Yes! You can book with friends and we’ll try our best to position your rooms as close to one another as possible – please let us know after you book online.

All utility bills including broadband Wi-Fi and contents insurance for your belongings are all included.

Our studios have an ensuite bathroom and kitchen area within the room meaning you won’t have to share a thing. If you have booked an apartment, then you will have a private ensuite but share a communal kitchen, dining and lounge area perfect for relaxing with your friends.

Yes we do, they can be booked online – or alternatively give us a call to talk through your individual requirements.

You will receive a free clean each semester and also when you move out, meaning it is hassle-free for you. If you would like a more regular clean then you can upgrade at an extra cost.

If you cancel within 14 days, you are entitled to a full advanced rent payment refund.

Once you have booked and the 14 days has elapsed you are bound into a legal license agreement which requires you to pay the rent for the full license period.

If you wish to cancel your booking once the 14 days, you will remain liable for the contractual obligations laid out in the Tenancy Agreement unless you can offer proof that you fit any of the following criteria:

• You’re unable to travel due to a travel ban or medical reasons (including Coronavirus)
• You fail to get the results to attend the City and University you selected
• Your VISA is declined
• You choose to move to another university city where we are yet to have true student accommodation

In some cases, we’re willing to cancel the booking if a replacement tenant is found who will take on the rent liability. This decision will be made by the management team at their discretion.